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Frequently Asked Questions
HOW MUCH DOES IT COST TO SHIP?
Orders are processed and delivered Monday to Friday, excluding UK public holidays. We aim to dispatch within 72 hours of payment being cleared. Orders placed on Fridays, Saturdays and Sundays will be processed on the following Monday and dispatched within 72 hours. Orders outside of the UK or EU may be subject to additional local taxes or duties fees which are not covered in the total cost of your purchase.
For information on delivery charges to your destination, please view our shipping and delivery page.
HOW LONG HAVE I GOT TO RETURN MY ORDER?
UK RETURNS
Returning your items to us is free and fully tracked in the UK. Returns are accepted up to 14 days from your order date. Please note that returns made outside of this period will not be accepted. Your statutory rights are not affected.
EUROPE AND REST OF THE WORLD RETURNS
Before returning your item, please contact our customer care team at customercare@luluguinness.com who will email you a returns form.
For more information about Returns please view here.HOW DO I FIND AN ITEM ON YOUR WEBSITE?
You can browse through the various categories listed in our top navigation menu. Alternatively, if you know the name and/or SKU (product code) of the item you are looking for you can type this into the search box in the top right hand corner of the website.
OUR SERVICES
At Lulu, we pride ourselves on exceptional service. From our expert gift advice and signature packaging to 12-month guarantees and dedicated after care support, your purchase is just the beginning of your Lulu journey. Find out more about our services here.
CARE GUIDES
At Lulu we’re passionate about bags with personality that stand the test of time. And like all the best things in life, they need a little TLC to keep them looking their best. Read more about how to care for your Lulu products here.
HOW DO I CONTACT LULU GUINNESS?
At Lulu Guinness, we pride ourselves on exceptional service so don't hesitate to contact us for any of your bag and accessory needs!
If you need to contact us regarding your online order, our customer care line is open Monday to Friday from 11.00am to 5.00pm (GMT or BST). You can call us on +44 20 4538 1352 or fill out our contact us form here.
Please note that our response time can take up to 3 working days. During Sale periods where we receive a high volume of orders and enquiries there may be a delay in our response times. Our UK Head Office is closed on weekends and national Bank Holidays.MORE FAQS
Need more Help? Please visit our FAQs page.
