We understand that urge to get your beautiful new bag as quickly as possible! All orders are promptly dispatched within 1-2 business days in the UK and with tracked delivery to 130 countries around the world.

We have made our returns process as simple as possible. Returning your items to us is free in the UK. Our packages include convenient re-sealable boxes.

All of our products have a 12-month guarantee which covers defects in workmanship and materials. If within this period you detect a fault with your item, you can send it back to us for a replacement or a refund (upon evaluation).

All our leather handbags arrive in their own individual dust bag for storage. Other items are also carefully packaged in our signature packaging, and, if you’re purchasing a gift, our delivery notes never feature prices.

To give you full confidence, online payments are taken securely. We accept all major credit and debit cards as well as PayPal, Apple Pay and Klarna. For your peace of mind, your credit card details will never be stored.

Enjoy online and over the phone expert support to help you find the perfect gift. Let our customer service advisors guide you through our selection of gifts - live chat with them from Monday to Friday between 10.00 am and 5.00 pm.

At Lulu we’re passionate about bags with personality that stand the test of time. And like all the best things in life, they need a little TLC to keep them looking their best. Discover our aftercare guide for clever care tips.

For any problem or concern, you can contact our dedicated customer services team via email or via phone. Alternatively, look out for the Live Chat speech bubble in the bottom left corner of the website, where our customer services advisors will be available.